In the rapidly evolving landscape of Indonesia’s financial services, the customer experience is paramount. With increasing competition and rising customer expectations, financial institutions are under pressure to transform their service delivery models. One of the most critical elements in this transformation is the underlying infrastructure, particularly data centers and connectivity. This article explores how these components play a vital role in enhancing the customer experience while ensuring security and regulatory compliance.
Modern financial customers demand seamless, secure, and efficient services. They expect real-time access to their financial information, personalized offerings, and transparent communication. A poor customer experience can lead to dissatisfaction and attrition, highlighting the necessity for financial institutions to prioritize customer-centric strategies.
In this digital era, data centers are the backbone of any financial institution’s operational framework. They store, process, and manage vast amounts of data essential for transaction processing, customer interactions, and regulatory reporting. In Indonesia, where digital banking and financial services are becoming increasingly popular, the capabilities of data centers directly influence service delivery quality.
1. Data Center Security and Protection: Security is a top priority for financial institutions, given the sensitive nature of customer information. Data centers equipped with advanced multi-layer physical security protect the equipment of financial institutions. This instills confidence in customers that their personal and financial data are secure.
2. Regulatory Compliance: Compliance with Indonesia’s financial regulations is mandatory. Regulatory bodies impose strict guidelines to protect consumer data and ensure transparency. Data centers designed with compliance in mind can facilitate easier reporting and audit processes, allowing institutions to meet regulatory requirements without compromising customer experience. As outlined in this article on banking compliance, leveraging big data and cloud computing can greatly enhance compliance efforts within banking.
3. Scalability: Customer demands can fluctuate, especially during peak times. Scalable data centers enable financial institutions to adjust their capacity quickly, ensuring that they can provide uninterrupted services during high-demand periods.
Connectivity is equally crucial, as it determines how data is transferred, the accessibility of services, and the overall operational efficiency of financial institutions.
1. Real-time Transactions: Enhanced connectivity ensures that transactions are processed in real-time. Customers expect instant access to their accounts and immediate execution of their financial operations. Efficient data centers paired with robust connectivity can facilitate this, enhancing the overall customer experience.
2. Integration of Services: The ability to integrate various financial service platforms (such as payment gateways, customer relationship management, and analytics tools) is crucial. Improved connectivity allows seamless integration, enabling financial institutions to offer a unified service experience to customers.
3. Enhanced Communication: Connectivity also enhances communication channels between financial institutions and their customers. Whether through mobile applications, chatbots, or online platforms, effective connectivity ensures that customers receive timely updates and support.
With a strong track record serving financial institutions, EDGE DC has extensive experience in delivering reliable and scalable data center solutions. We support deployments ranging from a few racks to hundreds, including complex configurations, always ensuring customer satisfaction.
Financial institutions often require customized deployments, such as dedicated cages with secure access, and seamless connectivity to multiple service providers for networking, cybersecurity, and more. EDGE DC consistently meets these requirements with precision and timeliness.
In addition to delivering tailored solutions, we also provide expert advice on optimizing colocation efficiency. For example, we may recommend the use of taller racks to maximize space and reduce costs.
While the benefits are clear, maintaining and managing data centers poses certain challenges, including:
– Cost Management: Building and maintaining a data center can be capital-intensive. Financial institutions must balance their budgets while investing in state-of-the-art technologies, as highlighted in the article here.
– Technical Expertise: There is often a shortage of skilled professionals who can manage complex data center operations and ensure uptime and security.
– Regulatory Changes: Financial institutions must stay abreast of changing regulations in Indonesia, which may require continual adjustments to their data center operations.
Transforming the financial customer experience in Indonesia is a multifaceted challenge that goes beyond just improving services. It requires a solid foundation built on secure, efficient, and compliant data centers paired with robust connectivity. As financial institutions strive to meet increasing customer expectations while adhering to regulations, investing in advanced data center technologies and connectivity solutions will be critical for success.
In a digital-first era, those who prioritize these elements will not only enhance customer satisfaction but will also position themselves as leaders in the competitive financial landscape of Indonesia.
In the fast-paced digital landscape, user experience (UX) stands as a vital component of business success. As online content consumption continues to increase, ensuring a seamless experience in delivering that content becomes paramount. Low latency is a crucial factor in achieving this goal, especially for businesses operating in a high availability environment like Jakarta. This case study explores how low latency data centers enhance user experience and improve content delivery, particularly by leveraging insights from industry best practices.
Low latency refers to the minimal delay in data transmission across networks; it’s the time taken for a user’s request to be processed and responded to. In the context of the internet, a reduction in latency significantly impacts load times, streaming quality, and overall customer experience. According to a blog on how data centers help content delivery, low latency allows CDNs to deliver content quickly and efficiently, drastically improving the end-user experience.
In Jakarta, where there’s a heavy reliance on digital services from e-commerce to streaming platforms, latency is a critical factor. Businesses operating from low latency data centers can provide faster responses, maintain competitive advantages, and enhance customer loyalty.
Data centers are the backbone of digital operations. They store, manage, and disseminate the enormous volumes of data generated every second. As highlighted in a recent article on Technode, the future of cloud services rests in data center interconnectivity, which reduces latency and optimizes operational performance.
In Jakarta, deploying low latency data centers offers several key advantages:
1. Proximity to Users
Low latency data centers located within geographical proximity to users lead to faster data transmission. This is vital for online businesses engaged in e-commerce and real-time transactions, where delays can lead to significant revenue loss.
Related article: https://edge.id/articles/data-center-jakarta
2. Enhanced Content Delivery
With a direct connection to CDNs, low latency data centers ensure that content — whether it’s streaming videos or web assets — is delivered without interruption. Customers benefit from quicker load times and a more interactive experience, which translates to higher conversion rates.
3. Support for Emerging Technologies
As Indonesia continues to embrace smart technologies and IoT, the demand for reliable and quick access to data will grow. Low latency infrastructure is essential to support applications that require real-time data processing, such as AI and machine learning solutions.
4. Improved Redundancy and Reliability
Low latency data centers also offer enhanced redundancy, preventing potential data bottlenecks during peak usage times. This redundancy helps maintain service levels and user satisfaction.
To create a seamless user experience, businesses in Jakarta must invest in building or partnering with low-latency data centers. Here are some key strategies:
Infrastructure Investment: Companies should prioritize high-performance equipment and optimized network routes to ensure fast data processing and delivery.
Choosing the Right Location: Placing data centers close to key user populations can significantly reduce latency. Conducting thorough market research helps identify the ideal location.
Leveraging CDNs: Using Content Delivery Networks (CDNs) alongside data centers enables faster content delivery and supports scalability as the business grows.
Regular Performance Monitoring: Routinely tracking latency and response times can help identify bottlenecks and areas needing improvement.
At EDGE DC, we are strategically positioned to help Content Delivery Network (CDN) providers achieve superior performance and reliability. Our downtown locations — EDGE1 and EDGE2 — offer immediate proximity to major business hubs, minimizing the physical distance between content and end users, thus reducing latency and improving overall user experience.
With direct access to over 60 network providers through our carrier-neutral facilities, CDN customers enjoy robust, low-latency connectivity options. This dense network ecosystem allows for greater flexibility, faster data transfer speeds, and the ability to easily peer with multiple carriers, ensuring seamless content delivery across diverse user bases.
Our data centers are built with high availability and full redundancy at their core. This means CDN providers benefit from an infrastructure designed to minimize downtime, safeguard against disruptions, and provide continuous operation even in the event of hardware failures or network outages. Our scalable environment allows customers to expand their footprint quickly and efficiently, adapting to growing traffic demands without compromising performance.
By hosting your CDN infrastructure at EDGE DC, you are equipped with the digital foundation necessary to deliver faster, more reliable, and more secure content to end users. The synergy of strategic location, expansive network options, and a resilient infrastructure empowers CDN providers to enhance their service quality, improve customer satisfaction, and drive business growth effortlessly.
Key Benefits for CDN Customers at EDGE DC:
In an era where user experience can make or break a business, the importance of low latency data centers in enhancing connectivity and optimizing UX cannot be overstated. For businesses in Jakarta, leveraging these data centers is not just a strategic advantage; it’s a necessity. By prioritizing low latency solutions, organizations can ensure their competitive edge in a rapidly evolving digital landscape, ultimately leading to improved customer satisfaction and business growth.
Indonesia, as one of the largest economies in Southeast Asia, has witnessed rapid digital transformation across various sectors in recent years. With a population of over 270 million, the demand for reliable IT infrastructure has skyrocketed across industries, including retail, e-commerce, local cloud services, and IT solutions. This case study explores how data center services can significantly enhance business operations in the Indonesian market while addressing the unique challenges and opportunities faced by enterprises in this booming economy.
As enterprises strive to provide customer-centric services, understanding consumer behavior and preferences is crucial. By including customer aspects in the development process, customer-centricity thinking can extend to every aspect of the business, from processes and strategy to culture, size, and even structure.
The increasing penetration of the internet and mobile devices has led to the rise of diverse technologies, allowing businesses to collect and analyze vast amounts of data. However, to leverage these insights effectively, companies must invest in dependable IT infrastructure that supports scalability and security.
Read more: Digital Edge raises over US$1.6 billion in new equity and debt capital to fund continued platform expansion
With the growth of urbanization and rising disposable incomes, the Indonesian retail sector is expanding rapidly. Major retail players need to manage seasonal spikes, particularly during festive sales periods such as Ramadan and Christmas.
Example: An Indonesian retail chain gearing up for a promotional sales event can utilize a local data center to ensure their e-commerce platform remains operational and responsive during high-traffic periods. By doing so, they can provide real-time inventory updates, seamless checkouts, and personalized marketing, ensuring a positive customer experience that drives sales. The scalability offered by data center services ensures they can handle fluctuations in customer demand without incurring unnecessary costs.
Indonesia is one of the fastest-growing e-commerce markets globally, fueled by a young population and improving logistics. However, the digital retail landscape demands reliability and security.
Example: A budding Indonesian e-commerce startup could benefit from robust data center services to host its platform. These services not only ensure 24/7 uptime but also protect sensitive customer data through advanced security measures. By establishing trust in their operations, such e-commerce firms can attract more consumers, ultimately enhancing their market share in a competitive landscape.
The demand for cloud-based solutions is increasing in Indonesia, particularly among SMEs looking to digitalize their operations. A dependable data center can empower local cloud service providers to offer innovative solutions.
Example: A local cloud service provider can rely on a data center to deliver essential services such as data storage and backup solutions. By utilizing a data center with redundancy and data locality—complying with local regulations regarding data sovereignty—the provider can ensure minimal downtime and quick data recovery for its business clients. This reliability not only attracts more customers but fosters long-term partnerships built on trust.
Read more: Global Edge Cloud Provider – Kaopu Cloud Announces Strategic Collaboration with EDGE DC in Indonesia
Many Indonesian IT solutions companies handle geographically diverse projects requiring significant infrastructure without hefty capital investments.
Example: An IT consulting firm that manages various projects for clients can utilize data center services to create a scalable environment. For instance, when a client requests an urgent deployment of new software, the firm can adjust its resources instantaneously without the need for substantial hardware investments. This agile approach enables the firm to meet client expectations while reducing overhead costs, ultimately improving service delivery across multiple industries.
Read more: EDGE2, 23 MW Data Center facility in the Heart of Jakarta, is Ready for Service
The Indonesian market presents significant opportunities for enterprises leveraging reliable data center services. By addressing the unique challenges posed by a rapidly digitizing economy, data centers empower businesses across retail, e-commerce, local cloud services, and IT solutions to streamline operations and enhance customer-centricity. As companies increasingly turn to outsourced data center services, they can access the robust infrastructure needed to support their growth while ensuring security and compliance with local regulations.
Enterprises in Indonesia seeking a reliable data center partner can turn to EDGE DC. With a deep understanding of the Indonesian market and a commitment to customer-centricity, EDGE DC can provide the robust infrastructure, security, and compliance needed to support business growth and success in the digital age.
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SINGAPORE, 6 January 2025 – Digital Edge (Singapore) Holdings Pte Ltd. (“Digital Edge”), a leading developer and operator of interconnection and hyperscale edge data centers across Asia and portfolio company of Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, today announced it has raised over US$1.6 billion in new capital through a combination of equity and debt financing to fuel its next phase of growth.
The capital raise includes approximately $640 million of equity investment from both existing and new investors as well as $1 billion of total debt financing across multiple campus expansions. The equity raise was significantly oversubscribed, and welcomes some of the world’s largest institutional investors and sovereign wealth funds as new co-investors.
The growth capital will accelerate Digital Edge’s expansion to meet the increasing and nuanced cloud and AI demands of its customers across the region. Digital Edge was established in early 2020 and now owns and operates 21 data centers with over 500 MW of critical IT load in service and under construction and development, with another 300 MW held for future development, across strategic locations in Japan, Korea, India, Malaysia, Indonesia, and the Philippines.
This past October, Digital Edge opened its third data center in Korea, known as SEL2. The 36MW SEL2 facility is the first building in its 100MW Incheon campus in Seoul. This followed the expansion of Digital Edge’s Jakarta footprint with the opening of its 23MW EDGE2 facility earlier in the year. Looking forward, Digital Edge is set to open the first facility in its 300MW campus in Navi Mumbai in Q2 of 2025, as well as a hyperscale edge facility in downtown Tokyo known as TY07, its ninth data center facility in Japan.
“The level of interest received from existing and new investors is testament to Digital Edge’s proven track record, expansion capacity, and relentless focus on delivering for our customers across the Asia Pacific region,” said Andrew Thomas, Chairman of Digital Edge and a Senior Managing Director at Stonepeak.
“Since making the founding investments in Digital Edge in 2020, Stonepeak has been proud to support the platform’s expansion into six countries and a truly pan-APAC footprint.” Samuel Lee, Chief Executive Officer of Digital Edge commented,
“This is a major milestone for Digital Edge and an affirmation of the quality of this platform and our team. We are very proud of what we have achieved and are excited to deliver on the next phase of AI-ready data center developments.”
“We would like to thank our investors and financing partners for their continued support and confidence in Digital Edge’s strategy,” said John Freeman, President of Digital Edge.
“This efficient and flexible funding will accelerate the continued execution of our vision, enabling us to further build-out our digital infrastructure to better meet our customers’ cloud, AI, and interconnection requirements.”
Headquartered in Singapore, Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Through building and operating state-of-the-art, energy-efficient data centers rich with connectivity options, Digital Edge aims to bring new colocation and interconnect options to the Asian market, making infrastructure deployment in the region easy, efficient and economical.
Backed by leading alternative investment firm Stonepeak, Digital Edge has established itself as a market-leading pan-Asia data center platform. The company provides data center and fiber services across Asia, with a presence in Japan, Korea, India, Malaysia, Indonesia and the Philippines. You can visit the company’s website at www.digitaledgedc.com.
Jakarta, February 28, 2024 – PT Ekagrata Data Gemilang (“EDGE DC”), a leading data center provider in Indonesia, has today launched its second facility in downtown Jakarta, known as EDGE2. Equipped with advanced technology to cater to increased demand from hyperscale and artificial intelligence (AI) deployments, this facility has been designed to redefine standards in data center connectivity and sustainability, bringing much needed critical data infrastructure capacity to support the growth of Indonesia’s digital economy. EDGE DC is a subsidiary of PT Indointernet Tbk (“Indonet”) and is a Digital Edge company.
Strategically located in Jl. Kuningan Mulia, South Jakarta and less than 3 km from EDGE1, one of the most interconnected data centers in Jakarta, EDGE2 becomes the largest data center in the metro with a total IT Load of 23 MW and over 3,400 racks. Building upon the success of EDGE1, this state-of-the-art facility offers scalability and unparalleled connectivity options. This includes access via a virtual campus to over 50+ network carriers and several Internet Exchanges already located at EDGE1, including Indonesia Internet Exchange (IIX) and Edge Peering Internet Exchange (EPIX), as well as 4 diverse fiber points of entry into the facility to further support interconnectivity and redundancy.
EDGE2 is designed to provide highly reliable and secure IT infrastructure to meet growing demand from hyperscalers, global tech companies and various digital enterprises in Indonesia. It will offer Dual Power Source PLN Platinum with an industry leading uptime guarantee, ensuring business continuity for our customers. Aligned with the company’s ESG commitments, EDGE2 combines robust data center capacity with eco-friendly features including renewable energy solutions and green building features that are on track to achieve LEED Gold Certification. In addition, innovative cooling technology enables EDGE2 to cater to high power density deployments while also achieving a market leading PUE (Power Usage Effectiveness) of 1.24, making it the most energy efficient data center in the Jakarta metro.
Nezar Patria, Vice Minister of Communication and Information Technology, said, “The demand for data centers is growing along with the growth of Indonesian people’s activities in the digital space. Data centers are not only limited to data storage but also become an important platform to support the acceleration of national digital transformation, including the development of emerging technologies such as cloud computing, artificial intelligence, Internet of Things (IoT), and blockchain. The Ministry of Communication and Information is continuously committed to supporting the growth of the data center ecosystem and paying special attention to national industry players.”
“I want to congratulate and express my appreciation to EDGE DC for the inauguration of EDGE2 as part of the data center ecosystem in Indonesia. Keep up the innovation to provide data center services that are more reliable and secure, and support sustainable development,” he added.
Jonathan Chou, Chief Product Officer of Digital Edge added, “We are excited by the growth opportunities across Indonesia and this new facility in downtown Jakarta further expands our presence across South East Asia, while bringing much needed capacity to one of the region’s fastest growing digital economies. With its innovative and highly energy efficient design, we are confident EDGE2 is well placed to capture the growing wave of demand for ever power hungry AI and hyperscale deployments that continue to shape Asia’s digital infrastructure landscape.”
Donauly Situmorang, Director, Indonet stated, “The launch of EDGE2 aligns with Indonet’s vision, to become the most trusted digital infrastructure service provider. EDGE2 also shows our strategic collaboration with industry leaders, strengthening service offerings and ensuring businesses receive the highest standards of quality and performance. This facility will empower businesses with unparalleled connectivity and reliability, reinforcing our commitment in Indonet to further developing and enhancing Indonesia’s digital landscape.”
Stephanus Oscar, CEO of EDGE DC concluded, “We believe that EDGE2’s achievement reflects the company’s commitment to excellence and innovation in the digital infrastructure landscape in Indonesia. The establishment of EDGE2 marks a significant leap forward, setting new standards and solidifying the company’s position as a leader in the industry. EDGE2 is designed to meet the evolving needs of businesses as they adapt to our increasingly digitized world, ensuring unparalleled security, reliability, and scalability of our customers’ mission critical infrastructure.“
Established in 2018, PT Ekagrata Data Gemilang (“EDGE DC”) is the subsidiary of Indonesia’s first commercial internet service provider (“ISP”) Indonet (IDX:EDGE). EDGE DC provides a robust digital ecosystem for cloud, network providers, content delivery network (CDN) and financial services, serving some of the biggest tech companies including both global and local enterprises. EDGE DC’s Cloud, Carrier and IX neutral facility is located in Downtown Jakarta, close to major internet exchanges and carriers, enabling low latency connectivity to support next generation applications. Together with Indonet’s end-to-end network services, EDGE DC aims to provide world class digital infrastructure with industry leading SLA to help businesses scale up rapidly in Southeast Asia’s largest economy.
Established in 1994, PT Indointernet Tbk (Indonet) is the pioneer in providing information and communication technology (ICT) total solutions and has succeeded in becoming a leading role model in Indonesia’s ICT sector. Throughout its journey, Indonet, the country’s first commercial Internet Service Provider, has transformed into a digital infrastructure provider. Today, Indonet focuses on building a complete ecosystem for corporate clients through the provision of multi-connectivity solutions, data centers, and cloud services. In 2021 Digital Edge acquired a controlling interest in Indonet, forming a strategic partnership with existing investors to capitalize on the growth of Indonesia’s data center market.
Headquartered in Singapore, Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Through building and operating state-of-the-art, energy-efficient data centers rich with connectivity options, Digital Edge aims to bring new colocation and interconnect options to the Asian market, making infrastructure deployment in the region easy, efficient and economical.
Digital Edge was founded by a seasoned senior management team with decades of industry experience and an established track record of value creation in the data center, cloud and telecommunications industries in the Asia Pacific region. Backed by leading alternative investment firm Stonepeak, Digital Edge has in excess of US$1 billion in deployed and committed capital, establishing itself as a market-leading pan-Asia data center platform. The company provides data center and fiber services across Asia, with a presence in China, Indonesia, Japan, Korea, and the Philippines.
Bolstering Connectivity Options through EDGE DC’s low latency connectivity and carrier neutral facility to serve Indonesia’s Fast-Growing Market
Jakarta, 20 December 2023 – Kaopu Cloud, a global edge cloud provider has announced strategic collaboration with EDGE DC as one of their main data center partners in Indonesia. As part of this strategic collaboration, Kaopu Cloud will deploy their core network PoP (Point-of-Presence) at EDGE DC to support their customers’ growing demand in the Indonesia market. In return, EDGE DC and their parent company, Indonet will support Kaopu Cloud’s colocation and network requirements through their digital infrastructure services including EPIX (“Edge Peering Internet Exchange”). This collaboration will enable Kaopu Cloud to bring their reliable, secure and scalable edge cloud services closer to their end users in Indonesia with a highly connected ecosystem and high-speed connectivity.
Kaopu Cloud decided to enter the Indonesia market early this year driven by the opportunity to bring their edge cloud services to the fourth most populated country in the world. Since their establishment, Kaopu Cloud has helped their customers to reach their end users globally through their leading edge cloud services with low latency and high scalability. Their strategy whenever entering a new market involves finding the right local partner that can help with Data Center resources and connectivity to reach the most eyeballs with speed and efficiency.
Read more: Driving the Future : Integrating Renewable Energy into Data Centers
EDGE DC along with Indonet provides local knowledge and digital infrastructure resources to help connect Kaopu Cloud to their local IXs (Internet Exchanges) and other network partners in Indonesia. Additionally, EDGE DC is serving Kaopu Cloud through EPIX, a cutting-edge carrier neutral internet exchange that offers ultra-high-speed connectivity to its participants. Since its launch in 2023, EPIX has gained the trust of over 35 peering partners including global content and various Internet Service Providers (ISPs). EPIX can benefit their members including Kaopu Cloud by enabling a seamless and cost-efficient exchange of IP traffic with low latency.
“Kaopu Cloud is proud to bring our knowledge and expertise in edge cloud technology to the Indonesian market in collaboration with EDGE DC and Indonet. There are always challenges in entering a new market and having trusted local partners like them will help our business scale up quickly and serve our end users better. We believe that there is a huge growth opportunity in Indonesia and we appreciate the mstrong support given by them throughout. This partnership will help to deliver the greater experience from our edge cloud technology to businesses and consumers in Indonesia,” said Max Liu, CEO of Kaopu Cloud.
Stephanus Oscar, CEO of EDGE DC, said “Our carrier neutral data center is dedicated to providing highly scalable digital infrastructure with low latency connectivity for our customers. We believe that tailored interconnection services, such as cross-connects, private network connections, and peering services, will allow clients to build flexible and scalable network architectures. We are humbled and honored by the trust given by Kaopu Cloud as their DC partner for their expansion into the Indonesia market. By collaborating with prominent cloud services providers like Kaopu Cloud, we advance our mission to bridge the digital divide and strengthen digital infrastructure in the rapidly growing digital market in Indonesia.”
Read more: Data Center Jakarta: A Hub for Digital Innovation and Growth
Established in 2002, Kaopu Cloud has built over 50 city edge nodes in more than 150 data centers across 30+ countries around the world. As a leading innovative edge cloud service provider, Kaopu Cloud now has more than 30 TBps network capacity. Kaopu Cloud works closely with strategic local partners globally to help provide their clients with cost effective solutions to quickly scale their workload on demand and deliver extraordinary user experiences based on their specific needs. Kaopu Cloud is committed to providing their customers with complete edge cloud products and customized solutions, including Cloud Server, Bare Metal Server, Global Connect, Cloud Gaming and other related services.
Established in 2018, PT Ekagrata Data Gemilang (“EDGE DC”) is the subsidiary of Indonesia’s first commercial internet service provider (“ISP”) Indonet (IDX:EDGE). EDGE DC provides a robust digital ecosystem for cloud, network providers, content delivery network (CDN) and financial services, serving some of the biggest tech companies including both global and local enterprises. EDGE DC’s Cloud, Carrier and IX neutral facility is located in Downtown Jakarta, close to major internet exchanges and carriers, enabling low latency connectivity to support next generation applications. Together with Indonet’s end-to-end network services, EDGE DC aims to provide world class digital infrastructure with industry leading SLA to help businesses scale up rapidly in Southeast Asia’s largest economy.
Tencent Cloud today announced its collaboration with Digital Edge, a trusted and forward-looking data center platform company, to improve connectivity via integration with the Edge Peering Internet Exchange (EPIX) at EDGE1 data center in Jakarta, operated by PT Ekagrata Data Gemilang (“EDGE DC”). This strategic joint effort enables Tencent Cloud to directly access the EPIX platform, facilitating seamless and efficient data exchange. By joining forces with Digital Edge, Tencent Cloud demonstrates its commitment to fostering connectivity and strengthening digital infrastructure in emerging markets, including Indonesia.
EPIX is an exceptional carrier-neutral Internet exchange that offers ultra-high-speed connectivity, powered by a robust, redundant network platform. It serves as a valuable tool for all peering participants, including Carriers, ISPs, Content Providers, and Enterprises, facilitating swift and cost-effective exchange of IP traffic. Whether the goal is to optimize network performance, enhance redundancy, or reduce operational costs, EPIX stands as the ideal platform to connect with the global network.
Tencent Cloud’s entry as one of the pioneering cloud service providers to join EPIX in Jakarta highlights its strong confidence in the Indonesian cloud market. With a robust global infrastructure network spanning 26 geographic areas and 70 availability zones, including two data centers in Jakarta, Indonesia, Tencent Cloud offers over 400 technologies and connectivity solutions to support enterprise-grade digital transformation. By establishing local data centers, Tencent Cloud brings its services closer to customers and users, reducing data access delays and accelerating digital transformation for businesses and organizations throughout the country, in compliance with regulatory requirements and provides additional disaster recovery options across the Asia-Pacific region.
“We are pleased to further establish ourselves as a major international cloud services provider, hand-in-hand with EPIX in Jakarta. This achievement is a testament to our 20+ years of experience in technological innovation and our robust infrastructure foundation. By establishing this connection, we are taking a significant step towards promoting connectivity in emerging markets and driving the advancement of digital infrastructure. We are genuinely excited about the vast opportunities this collaboration presents and remain fully committed to accelerating the digital transformation across diverse industries in Indonesia.”
“Digital Edge is committed to offering diverse connectivity options to our colocation customers, including providing internet exchanges to enable peering and foster a thriving digital ecosystem within our data centers. Through working with leading cloud services providers such as Tencent Cloud we are able to further our mission to bridge the digital divide and bolster digital infrastructure across Asia’s fast growing markets, including Indonesia.”
Jakarta, Aug 1, 2023 – EDGE DC (“PT. Ekagrata Data Gemilang”), a subsidiary of leading digital infrastructure provider Indonet (“PT Indointernet Tbk”), has announced the topping off of EDGE2 – its second data center located in Kuningan, South Jakarta – which is expected to be the largest data center in downtown Jakarta when completed later this year. With its environmentally friendly design and highly secured facility, EDGE2 is on track to obtain LEED Gold certification by the U.S. Green Building Council (USGBC), making it one of the most sustainable and energy efficient data centers in Indonesia.
EDGE DC’s expansion is driven by growing demand for highly reliable and interconnected data center capacity in downtown Jakarta, the growing technology hub of Southeast Asia’s largest economy. EDGE2 will offer 23 MW of IT load or almost four times the capacity of the company’s existing EDGE1 facility, with colocation space to accommodate more than 3,400 cabinets over 15 floors of purpose-built data center.
EDGE2 will provide much needed scalability for both existing and new customers, as proven by EDGE1’s success which fully contracted 100% of its capacity less than 2 years after launch. Toto Sugiri, Founder and VP Commissioner of Indonet, added, “Our facility has become a preferable option for the financial services industry, major enterprises and various content providers as their trusted data center and growth partner in Indonesia. We expect to see greater requirements for low latency applications which require IT workloads situated closer to the end users, further fueling demand.”
With low latency and ease of connectivity in mind, EDGE2 will be supported by Indonet’s diverse fiber routes into other major data centers in the Greater Jakarta Area. There will be a total of 4 diverse fiber entry points into EDGE2 providing options for network carriers to interconnect in the facility and deliver greater network redundancy. Located less than 3 km from EDGE1, EDGE2 will also become a part of the virtual EDGE DC campus, enabling customers to take advantage of the network density of more than 35 network carriers and Internet Exchanges already present in EDGE1, including Indonesia Internet Exchange (IIX) and Edge Peering Internet Exchange (EPIX).
EDGE DC has committed to ensuring the new facility will meet the highest industry standards when it comes to reliability and security, to maximize uptime and provide business continuity to customers. EDGE DC has recently been certified with ISO 27001, an internationally recognized management system in relation to information security and data privacy. According to BMKG, EDGE 2 is also located at an earthquake and flooding-safe zone and the building structure is designed to withstand earthquakes up to 8.5 RS according to SNI standard.
Stephanus Oscar, CEO of EDGE DC, concluded, “To unlock Indonesia’s digital competitiveness we need a reliable digital infrastructure with a highly connected ecosystem. EDGE DC has been proven to deliver zero downtime since its commissioning. Once ready for service, EDGE2 will offer Dual Power Source PLN Platinum with an industry leading uptime guarantee, ensuring business continuity for our customers. We are confident EDGE2 will be ideally suited for any customer seeking to build a reliable, secure, and low-latency infrastructure in the heart of downtown Jakarta.”
The development of EDGE2 is EDGE DC’s response to the growing demand of cloud providers and local and international customers looking to scale their business and digital presence in Indonesia. As a low-latency data center in downtown Jakarta and the first facility designed with energy efficiency and sustainability in mind, EDGE2 bolsters EDGE DC’s broader ambition to minimize its carbon footprint and achieve carbon neutrality by 2030.
Energy efficient data center in downtown Jakarta to capitalize on the region’s rapid digital growth
(EDGE 2 data center design, Source: EDGE DC)
Jakarta, 8 September 2022 – EDGE DC (PT. Ekagrata Data Gemilang), a subsidiary of leading network service provider PT Indointernet Tbk (“Indonet”) announced the development of a 23 MW data center, known as EDGE2, located in downtown Jakarta. EDGE2 marks the expansion of EDGE DC, building on the success of their first facility, EDGE1 and further capitalizing on the country’s rapid digital transformation in the wake of the global pandemic.
Indonesia is the largest country in Southeast Asia and the 4th biggest in the world by population size. Indonesia’s data center market continues to be fuelled by high demand from global hyperscale cloud providers, spurred on by rapid internet adoption and high uptake of digital services during COVID-19. According to Structure Research, Jakarta’s colocation market is expected to grow to USD 938 million by 2027, with hyperscale making up 72% of this at a five year CAGR of 34%.
According to the Central Bureau of Statistics (BPS), Indonesia has 450,000 medium-to-large enterprises, while the Financial Service Authority (BPS) noted that the country has 107 commercial banks, 10 digital banks in operation, and 1,280 non-bank financial institutions, most of which have their head offices and key customers in proximity of Jakarta’s CBD. EDGE2 will therefore provide much-needed Data center capacity to downtown Jakarta, which is critical to support the growing requirement of Indonesia’s hyperscalers and financial sectors.
The new facility will offer up to 3,430 cabinets and an IT load of 23MW and is designed to cater for growing demand of high power density applications from cloud-driven hyperscale deployments, local and international network, and financial service providers. When completed in Q4 2023, the project is expected to be the largest data center in downtown Jakarta, providing much needed IT load capacity to this fast-growing metro of 10 million people.
Located less than 3km from the company’s existing EDGE1 facility, EDGE2 will become a part of the virtual campus with EDGE1 and customers will be able to take advantage of the network density and Internet Exchanges already present in EDGE1 from the outset. The project is also in proximity to Indonesia’ major technology and financial hubs supported by multiple fiber paths from different service providers running into the site, enabling customers to benefit from low latency connectivity.
In line with Digital Edge’s Environmental, Social & Governance (ESG) strategy the data center incorporates green design principles to reduce its carbon footprint. The facility has a market leading design annualized PUE of 1.27 and will leverage Nortek’s innovative StatePoint® liquid cooling technology, making it the most energy efficient data center in the Jakarta metro. It will also utilize renewable energy solutions similar to the Renewable Energy Certificate which the EDGE1 facility recently received.
Samuel Lee, Chief Executive Officer at Digital Edge, said, “The growth opportunities in Southeast Asia are vast and our presence in Indonesia plays an important role in our mission to bridge the digital divide in these high growth markets. Our cutting-edge and environmentally conscious data center design, construction and operations expertise combined with Indonet’s network services and access to dark fiber make a winning offer to local and international customers looking for support to grow their digital presence in Indonesia”.
Toto Sugiri, Founder and Chairman of Indonet, commented, “In line with the growth of the digital economy and data usage in Indonesia, there will be greater requirements for low latency applications which require IT workloads situated closer to the end users. EDGE2 provides the capacity and connectivity required to optimize high volumes of data with minimal delay owing to their downtown location and Indonet’s highly connected network infrastructure”.
Stephanus Oscar, CEO of EDGE DC added, “The combination of Indonet’s range of network solutions and Digital Edge’s state-of-the-art facilities, enables us to offer a one-stop solution for data center services with global standards of excellence. This sustainable facility will complement our EDGE1 data center as we continue to support businesses to scale their digital operations in Jakarta.”
Jakarta, March 24, 2022 – PT Ekagrata Data Gemilang (EDGE DC), a pioneer in reliable, low-latency, carrier-neutral data center operations located in downtown Jakarta, has announced a strategic data center Jakarta partnership with the Indonesia Internet Service Provider Association (APJII). This collaboration aims to launch Point of Presences (PoP) for the Indonesia Internet Exchange (IIX) at the EDGE1 facility in Mampang Prapatan, South Jakarta.
The introduction of PoP IIX at EDGE1, a purpose-built data center in downtown Jakarta, will enable APJII members to seamlessly connect with IIX, one of Indonesia’s largest internet exchanges. This initiative will localize network traffic, establish direct connections between network operators, and improve customer experiences through reduced latency. The partnership between EDGE DC and APJII is set to significantly enhance Indonesia’s internet infrastructure, supported by EDGE1’s world-class technology facilities.
According to Statista, Indonesia’s internet user base reached 201.37 million in 2021, with a penetration rate of 72.87%. APJII’s internal data reveals that 341 Internet Service Providers (ISPs) are connected to IIX as of March 2022, handling a total internet traffic of 1.7 terabits per second (Tbps). “The rapid growth of Indonesia’s digital economy demands reliable digital infrastructure. Our goal is to maximize network performance and deliver a seamless user experience for enterprises, digital content providers, and cloud computing services,” said Stephanus Oscar, CEO of EDGE DC. “We are thrilled to collaborate with APJII at the EDGE1 data center, strengthening our collective value and offering diverse interconnection services for our customers.”
“Reliable connectivity and advanced technology infrastructure are the backbone of Indonesia’s digital economy,” stated Muhamad Arif, Chairman of APJII. “We are excited to partner with EDGE DC, as we share a common vision of supporting our members in delivering high-quality internet services to Indonesians. The presence of IIX at EDGE DC will serve as a hub for developing a carrier-neutral interconnection ecosystem, meeting the high bandwidth and low latency demands of modern applications.”
The signing ceremony, held in front of the EDGE1 facility, was attended by Otto Toto Sugiri, President Commissioner and co-founder of PT Indointernet Tbk (Indonet). Representing EDGE DC and APJII, Stephanus Oscar and Muhammad Arif formalized the partnership.
“As an early member of APJII, Indonet is proud to support this partnership, which will add significant value to Indonesia’s internet ecosystem. The rapid digital transformation over the past two years has highlighted the importance of robust internet infrastructure. This collaboration between APJII and EDGE DC will bring technology solutions closer to end users, driving further growth in Indonesia’s digital economy,” said Toto Sugiri.
About PT Ekagrata Data Gemilang (EDGE DC): Established in 2018, EDGE DC is a subsidiary of Indonet (IDX:EDGE) and affiliated with DCI Indonesia (IDX:DCII), Indonesia’s first Tier IV Data Center. EDGE provides cutting-edge data center infrastructure to support low-latency applications, strategically located in downtown Jakarta near the internet exchange hub.
About APJII: Founded on May 15, 1996, APJII is a leading association supporting Indonesia’s internet development. As the operator of the Indonesia Internet Exchange (IIX), APJII facilitates efficient interconnection among ISPs, enhancing internet access speeds nationwide.
About PT Indointernet Tbk: Established in 1994, Indonet is Indonesia’s first commercial ISP and a pioneer in ICT solutions. Today, Indonet focuses on providing multi-connectivity solutions, data center services, and cloud infrastructure to support Indonesia’s digital transformation.
